Miele’s Lucy Webb leaves Albert beaming

A quick update from the comments section of Forever Better, and specifically a comment left in the last few days by Albert Topliss on last September’s post ‘More praise for Miele Customer Service’.

You can see his full comment over here detailing his dealings with Miele’s Lucy Webb – but to summarise, he “was overwhelmed by the tremendous efforts that she made to ensure that we found our exact requirements, which enabled us to go ahead with confidence to choose the best model for our purpose”.

Have you had any experiences with Miele customer services you’d like to share? If so, leave them below.

Which washing machine? Miele or Siemens?

Over at Money Saving Expert Rowbo is “confused” She’s looking for a new washing machine and after reading “reviews of every washing machine in the world” has narrowed it down to a Miele Prestige Plus 6 or Siemens. Trouble is the machines she’s shortlisted are very similar in specification and each comes with a five-year warranty. While the Miele is more expensive she wants to know if the extra outlay is worth it and turned to the experts at MSE for help.

Belfastgirl23, jennifernil, Old Joe and doelani each recommend the Miele. Even though she’s just spend over £100 on replacing the door seal on her Miele, belfastgirl23 describes her machine as “…great and has fantastic functionality and is also pretty energy efficient…”. Old Joe too comments: “Yes Miele is initially expensive, but we’ve had our Miele for fifteen years and have never had to spend a penny on it since”, while doelani has owned a Miele washer, dryer and dishwasher for the last eight years and says: “If anyone of them were to die a death and could not be fixed I would only every replace with Miele again. I used to buy cheap and was replacing every year or two.”

So the concensus is unanimous. Miele gets the vote ahead of the Siemens from Money Saving Expert. If it were you, what would you choose? Have your say in the forum.

Brief encounters - Miele W1512 washing machine review

A new Miele review has popped up at Review Centre, this time from member Moira Hollamby who’s decided to rate her Miele W1512 washing machine. It’s a very positive testimonial in which Moira says she would “recommend this machine to anyone!”

Moira thinks that the Miele W1512’s good points include “everything”, especially the fact that it’s “a well made machine”, the only negative thing she can think of is it’s “very heavy if you need to move it”. She goes on to say that though “it may seem expensive”, it’s well worth the money as it’s “a machine that is built to last”. Moira knows what she’s talking about too, as she declares she’s had “nearly every make of washing machine” and none of them made it past eighteen months of usage, plus the W1512 “washes cleaner than any machine I have ever owned”.

As well as being very happy with her Miele W1512, Moira also thought Customer Service “was brilliant too”, receiving an extra 5 years of warranty free after registering her guarantee. You can read the full review here.

Miele Washer Dryers: Are they worth the extra?

Netmums member Rosie F is in a bit of a quandary after working her way through two washing machines and a tumble dryer in the last five years. Instead of separate units she wants to get a washer dryer and after having spent a small fortune on other brands in the past wants to know if the extra initial investment in Miele will be worth it.

CathH immediately recommends Miele on the strength of their customer service and warranties after she had repairs made to her vacuum cleaner, while lizm recalls the advice given to her by an appliance engineer of choosing either a cheaper brand and replacing it every two-three years or spending the extra on Miele which will last twenty.

Rosie F concludes with the thought: “…I have to say a lot of my fears about washer dryers have been confirmed! Buying a cheap one is a bit of a gamble…”. If you’ve got any further suggestions for her why not leave a comment.

Brief encounters - Miele Cat & Dog TT5000 vacuum cleaner review

We’ve posted a Cat & Dog vacuum cleaner review before on Forever Better and this one is no different in its praise for this favourite among pet owners.

Over at the Review Centre another former Dyson owner has posted a short, but sweet review of the Cat & Dog. Awarding the TT5000 8 out of 10 for durability, ease of use, service and style and the full 10/10 for an overall rating, the only blot on the TT5000’s copybook being the 0/10 for value for money.

Nonetheless this reviewer describes the Cat & Dog as “[Doing] everything you ask of it and more without doubt the best cleaner on the market.” and sums up their approval with the closing comment “…it really is far better than the Dyson in every respect if only I had purchased one years ago.”

To read the rest of the review or leave a comment hop over to the Review Centre.